Effect of service quality on student-inspector satisfaction at the training center for educational inspectors in Rabat, Morocco.

In theory, we all know that if students are satisfied, then training centers do provide a better quality of service. But what about in practice? The purpose this research is twofold. On the one hand, aim to assess inspectors Morocco, through perceived and student satisfaction. First, investigate which attributes need be further targeted device (TD) at CFIE. Second, test for potential causal relationships between service Our starting assumption there link "service quality" "satisfaction." To end, SERVPERF tool was adapted administered sample who received services CFIE Rabat. We support literature's argument performance (SERVPERF) best predictor quality. results shows provided by relatively acceptable. Nevertheless, it strong improvement, especially dimensions Tangibility Empathy. All five significantly impact student-inspector satisfaction scale valuable aid institutional assessment TD, implementation culture continuous improvement within However, when used alone, can lead omission other factors explain It would therefore appropriate couple with instruments such as SERVQUAL, HEDPERF, PAKSERV or HiEdQUAL order verify ones context education inspection Morocco.